Shyne delivers orders across the whole of South Africa. Please note that we do not ship to PO boxes, international shipping is launching soon.

Shipping is through a third-party service at a flat rate of R85. Good news, though, is that if your purchase is above R1000, shipping is free!

Once your order is placed, it will take 2 business days to prepare your order. Shipping usually takes between 3-5 days from when dispatched, depending on your location. Please note that shipping is done through a third-party service provider and timelines are estimates.

Once your order is complete, you will receive a confirmation email with your tracking information to follow your parcel’s journey, and the contact information of the courier company for ease of reference.

Yes, all you need to do is put their name and address information as the shipping address and your address as the billing address. Make sure to note at checkout that this is a gift and we will exclude the invoice. 

As per industry norms, shipping insurance is not automatically included in the shipping process. We can, however, assist you in purchasing shipping insurance with our trusted logistics partners.

To find your perfect fit, please refer to our Ring Size Guide

Shyne hoop earring charms have two different bale sizes (the ‘rings’ that thread onto your hoops). Most will fit hoops with a thickness of up to 2.8mm. However, the gemstone charms and diamond danglies are designed for a finer look and fit any hoop with a thickness up to 1.8mm. *Check the product description table of the charm you love to see if it will fit your hoops. 

Remove your jewellery before doing any physical activity such as exercise, gym, swimming or playing sport. Do not use chemicals while wearing your jewellery i.e., cleaning the house.

Store your jewellery in a safe, dry place to protect it from moisture and harsh sunlight. Storing your jewellery in a leather and microsuede jewellery box is ideal. 

Cleaning your jewellery regularly with jewellery cleaner will prevent any type of build up and keep your jewellery looking sparkling. 

Shyne always wants you to be happy with your purchases, so if you aren’t, you can return or exchange them. You have 14 days from receiving your order to return it. Please make sure that it is returned in the original packaging, unworn and undamaged of course. Once we have received the returned item, we can offer you a store credit or a refund at the purchase price (this is the amount you paid for the jewellery piece, excluding any shipping costs).

All products are returnable, except:

-Special orders
-Earrings (for hygiene reasons)

Click here to view our full Returns Policy

Yes, we do! Your first resize will be free, all you pay for is shipping. Please email resizing@shynecollections.com for a quote.

Wear and tear is a normal cause of damage to jewellery. If there is a manufacturing fault on your piece, Shyne will repair your piece at no additional charge, within 6 months of purchase. After 6 months, the cost of the repair (and shipping) will be determined once the piece has been inspected. 

Diamonds or gemstones can occasionally fall out, specifically when set in small settings, as these are very delicate. Normal wear and tear is the biggest cause of your stones falling out. Shyne will replace the stone at no cost to you if stones fall out within 3 months of purchase. After 3 months, a repair fee and a stone replacement fee will be charged and will be determined after your item has been inspected.

Shyne cannot take any responsibility for your necklace or bracelet chain breaking. Chains are delicate and need to be handled gently.